Privacy Policy & GDPR Compliance

What is GDPR?

The General Data Protection Regulation (GDPR) is a regulation in EU law designed to protect the privacy and personal data of individuals within the European Union and the European Economic Area. In accordance with the General Data Protection Regulation, the personal data controller is required to clearly inform the individuals whose data is being collected. This statement meets that obligation.

Personal Data Controller:

Resume Solver

info@resumesolver.com

Personal Data We Recorded:

- Name, email address, phone number.

- Information you provide in resumes and CVs.

- Information on products/services bought

How We Use Your Data

Reasons for Maintaining the Register:

• Personal data is processed due to an existing customer relationship.
• Personal data is processed based on the individual's consent.
• Provide and enhance our resume and CV writing services.
• Communicate with you regarding your orders and services.
• Payment Information: for processing transactions.
• Send updates or marketing information (if you have opted-in).

We use your data exclusively for the purposes outlined above.

Legal Basis for Processing Personal Data

We process personal data to provide our services—software for creating professional CVs—in compliance with the law. Processing is based on the following legal grounds:

Contractual Obligation: We process data to fulfill the contract, including CV creation data and payment information.

Legal Obligation: We retain certain financial records, such as receipts, for six years based on the Finnish Accounting Act.

Legitimate Interest: We may send offers related to our service.

Consent: For data not covered by the above, users provide consent, which can be withdrawn anytime.

Data Retention

We retain your personal data only for as long as necessary to provide our services. You may request the deletion of your data at any time.

The data subject may unsubscribe from our marketing list by clicking the link on each of our marketing emails.

Your Rights Under GDPR

You have the following rights concerning your personal data:

- Right to Access: Request a copy of the data we hold about you.

- Right to Rectification: Request correction of any inaccurate or incomplete data.

- Right to Erasure: Request the deletion of your data at any time.

- Right to Restriction: Request restriction of processing your data under certain conditions.

- Right to Data Portability: Request your data in a portable format.

- Right to Object: Object to processing based on legitimate interests.

To exercise any of these rights, please contact us.

Info@resumesolver.com

Regular information sources

Customer information is regularly obtained from:

• The customer as the customer relationship is born
• The customer through our online forms.

Cookies and Tracking Technologies

Cookies are small text files stored on your computer or mobile device when you visit our website. We use cookies to enhance your privacy and improve the user experience by allowing you to save progress, such as completing your CV later. Cookies also help us analyze how you interact with the site to make it more user-friendly. Additionally, third-party cookies are used for marketing and analytics purposes, with the respective third parties being responsible for processing that data.      You can manage or disable cookies through your browser settings if you prefer not to have them.

Third parties use the following analytical cookies:

Google Analytics

We use Google Analytics to monitor and analyze website usage. A data processing agreement has been made with Google, ensuring that no personally identifiable information is shared with third parties. The data collected is anonymized, and any cookies related to Google Analytics are automatically deleted after a maximum of two years. For more details on how data is processed, please refer to our privacy policy or Google's privacy documentation. 

Tawk Chat Services

Tawk provides live chat services for RESUME SOLVER, collecting only the contact details and conversation content of users who reach out via chat. This data is used to assist you during live chat interactions. The information is stored in the United States and is deleted after a maximum of 30 days. Tawk does not share anonymized data with third parties. For further details on how your data is processed, please refer to Tawk's privacy statement.

Data Transfers

We may transfer your data outside the EU/EEA only to service providers that support our operations. In such cases, we ensure that appropriate safeguards are implemented to protect your data and that the transfers comply with GDPR requirements.

Security and Protection of Personal Data

At RESUME SOLVER , we take strong measures to protect your personal data. We use SSL technology to encrypt sensitive information like account passwords and payment details. All such data is stored securely and can only be accessed by employees who need it for their work. While we implement thorough security practices, please note that complete security cannot be guaranteed when data is sent or stored online.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your GDPR rights, please contact us at:

Email: Info@resumesolver.com

Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page